Innovation & Quality:
Innovation & Quality: Our industry has changed since the pandemic, big changes with more people spending holiday back at home aka Staycation.We introduced our ” Best Sleep Ever” as part of our ethos to our clients across our 65-bed portfolio….to improve our customer experience…I visited Hall and Letts sofa beds manufacturer the best in hospitality, […]
End of Week Review; What Happens when the script fails on a Monday?
End of Week Review; What Happens when the script fails on a Monday? When a problem arises, it is easy to enter panic mode or envision worst-case scenarios. Before you let your mind go there, take a step back and address every problem as simply another situation. It is a challenge that, with the right […]
Find It.
Find It. However painful they are, setbacks, failures, and tragedies are a part of life. Life has a way of kicking us when we’re down.Whether we manage to find joy in the daily struggle of life and achieve success is largely dependent on our ability to persevere through even the toughest adversity without giving up. […]
The show must go on.
T.H.E S.H.O.W M.U.S.T GO O.N: Yesterday part of London underground was at a Standstill because of Staff Shortage….passengers were advised to find an alternative option to get to their destination. When I received a call from our apartment manager we are a team down ….can we cancel all the bookings. My response No.No.No….add me to […]
Do You Have Memories?
Do you have Memories? Hospitality is literally in me. I believe it creates space for others to be themselves. When you provide excellent hospitality for those in your life, you are permitting them to bring whatever they carry with them into your space to be shared. Hospitality matters because it deepens existing relationships and creates […]
Lessons From my Mentor and Friend.
Lessons From my Mentor and Friend: I was privileged to host my Mentor and Friend Dennis Letts, who is the best in the hospitality industry. He shared three invaluable lessons: Create a Wow factor for your clients: This is more of surprising the clients, giving them something they were not expecting but doing it in an […]
